Return & Refund Policy

At our company, customer satisfaction is extremely important to us. We take great care in packaging and dispatching every order to ensure it reaches you in proper condition. However, in the rare event that you receive an incorrect or damaged product, we are here to assist you under the terms outlined below.

1. Eligibility for Return or Exchange

Returns or exchanges are strictly permitted only under the following circumstances:

• The product delivered to you is incorrect (different from what was ordered).

• The product is physically damaged or broken at the time of delivery.

Please note that we do not accept returns, exchanges, or refund requests for any other reasons, including but not limited to change of mind, dislike of the product, incorrect selection by the customer, or minor variations that do not affect functionality.

2. Timeframe for Reporting an Issue

If you receive a product that is incorrect or damaged, you must report the issue within 7 (seven) days from the date of delivery.

Requests submitted after this 7-day period will not be entertained under any circumstances. We strongly encourage customers to inspect their orders immediately upon receipt to ensure eligibility for a claim.

3. Mandatory Unboxing Video Requirement

To ensure transparency and prevent fraudulent claims, customers are required to record a clear and uninterrupted video while opening the parcel for the first time.

The video must:

• Clearly show the sealed package before opening.

• Capture the entire unboxing process without pauses or edits.

• Clearly display the product received inside the package.

Failure to provide a proper unboxing video will result in rejection of the claim. Complaints regarding incorrect or damaged products will not be accepted without valid video evidence.

4. Return & Exchange Process

Once your complaint is received and verified:

• Our support team will review the provided evidence.

• If the claim is approved, instructions will be shared regarding the return or exchange process.

• The product must be returned in its original packaging along with all accessories, manuals, and accompanying items (if applicable).

We reserve the right to reject returns if the product shows signs of use, mishandling, or damage caused after delivery.

5. Non-Returnable Situations

The following cases are not eligible for return or exchange:

• Change of mind after purchase.

• Incorrect order placed by the customer.

• Damage caused due to misuse, mishandling, or improper installation.

• Claims made without an unboxing video.

• Requests made after the 7-day reporting period.

6. Final Decision

All return and exchange requests are subject to review and approval by our quality assurance team. The final decision regarding eligibility will remain at our sole discretion, based on the evidence provided.