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At MrKay.pk, we are committed to delivering your orders safely, efficiently, and on time. Please review our shipping policy to understand how we process and deliver orders across Pakistan.
We proudly offer nationwide delivery across Pakistan.
Karachi: Orders are delivered through our own dedicated delivery team to ensure faster and more reliable service.
Outside Karachi: Orders are shipped via trusted and reputable courier service partners to ensure safe delivery across all major cities and towns.
Standard delivery time is 5 to 7 working days.
Delivery timelines may vary slightly depending on your location, public holidays, weather conditions, or unforeseen courier delays.
Orders are processed promptly after confirmation to minimize delivery time.
We aim to keep shipping costs affordable for our customers:
Free Delivery on all orders above Rs. 3,999.
For orders below Rs. 3,999, a flat delivery charge of Rs. 270 will apply.
Shipping charges are calculated at checkout and clearly displayed before order confirmation.
Within Karachi: Since we use our own delivery service, customers may check their order at the time of delivery.
Outside Karachi: Courier companies generally do not allow parcel checking before payment. However, if you face any issues, our customer support team will assist you promptly.
To ensure transparency and resolve any potential issues efficiently:
Customers are strongly required to record a clear video while opening the parcel at the time of delivery.
The video must clearly show the sealed package and the complete unboxing process without interruption.
Please note that complaints regarding missing, incorrect, or damaged items will not be entertained without valid video proof.
If you receive a product that is incorrect or damaged:
Contact us immediately via WhatsApp on our official complaint number.
Complaints must be made within the specified timeframe as mentioned in our Return & Refund Policy.
Customer support is available between 10:00 AM to 5:00 PM (working days).
Our team will review your case and provide appropriate assistance.
Orders are processed after confirmation via our system.
MrKay.pk reserves the right to cancel or delay orders in case of stock issues, incorrect information, or unforeseen circumstances.
Customers will be informed promptly in such cases.
MrKay.pk reserves the right to update or modify this Shipping Policy at any time without prior notice. Customers are encouraged to review this page periodically for updates.
If you have any questions regarding shipping, delivery timelines, or charges, please contact our customer support team for assistance.
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